Privacy Policy

Effective Date: 11/09/2024

At ReflectiveMindsCounselling.co.uk (“I,” “me,” or “my”), your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you use my website and services. By using ReflectiveMindsCounselling.co.uk (the “Website”), you agree to the terms of this Privacy Policy.

1. Information I Collect

Personal Information

When you use my Website or services, I may collect personal information that you voluntarily provide. This may include:

  • Contact Information: such as your name, email address, and phone number when booking a session or reaching out via the contact form.
  • Session Information: details you provide during counselling sessions, including personal and sensitive information related to your mental health, well-being, and other relevant issues.

Non-Personal Information

I may also collect non-personal information automatically when you visit my Website, such as:

  • Your IP address.
  • Browser type and version.
  • Operating system.
  • The pages you visit on the Website and the time spent on those pages.

 

2. How I Use Your Information

Personal Information

I use your personal information to:

  • Provide counseling services.
  • Communicate with you regarding appointments and relevant information.
  • Respond to inquiries and requests.
  • Ensure the best possible support and follow-up as part of the counseling process.

Non-Personal Information

I use non-personal information to:

  • Improve the functionality and performance of the Website.
  • Analyze Website traffic and usage trends.

3. Confidentiality and Security

I understand that confidentiality is vital when dealing with personal and sensitive information. I am committed to ensuring that your information is protected. To safeguard your personal information, I use appropriate technical, administrative, and physical security measures.

However, please be aware that no method of transmission over the internet or electronic storage is entirely secure. While I take every precaution, I cannot guarantee the absolute security of your information.

4. Sharing Your Information

Your personal information will not be shared with third parties unless:

  • You give explicit consent.
  • It is required by law (e.g., in cases of imminent risk of harm to yourself or others, or court orders).
  • It is necessary to protect my rights or to comply with legal processes.

I do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information I hold about you.
  • Correction: If any of your information is inaccurate or incomplete, you may request a correction.
  • Deletion: You have the right to request that I delete your personal information, subject to legal obligations or retention requirements.
  • Objection: You may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact me at [info@ReflectiveMindsCounselling.co.uk].

6. Data Retention

I retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the provision of counseling services, and to comply with legal obligations. If you terminate my services, I will securely dispose of your information after the required retention period.

7. Cookies

My Website uses cookies to improve user experience and track Website usage. Cookies are small data files stored on your device that help the Website function and provide analytics. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Website.

8. Third-Party Links

My Website may contain links to third-party websites. I am not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before submitting any personal information.

9. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes are made constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact me at: